Frequently Asked Questions

Everything you need to know about your fitness journey with BetterMe Store.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days within the continental US. For international orders, please allow 7-14 business days depending on your location and customs processing.

What is your return policy for apparel and gear?

We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain items like water bottles and sweatbands cannot be returned once opened.

How do I find the right size for my workout gear?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit for high-performance activities.

Are your fitness trackers and electronics under warranty?

Yes, all BetterMe electronics come with a 1-year limited warranty that covers manufacturing defects. This does not include damage from improper use or normal wear and tear.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress.