Returns & Exchanges

At BetterMe Store, we are committed to your fitness journey and offer a 30-day return window for all unused apparel and equipment in original packaging. If your gear doesn't help you reach your goals, we'll make it right with a seamless exchange or full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once we receive and inspect the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing